Privacy, terms, and how your data is handled. Last updated 26 June 2026.
Low Loader Logistics (“the Service”) is operated by Trinity Surfacing (“we”, “us”). This policy explains what personal data we process and why. We act as a data processor for the operational data your organisation enters, and as a data controller for account and billing data.
We process operational data on the basis of legitimate interests (running a haulage operation) and contract (providing the Service). Driver location is processed on the basis of the driver’s consent, which they can withdraw at any time by stopping sharing.
Solely to provide the Service: planning days, checking loads, routing, dispatch, tracking and proof of delivery. We do not sell data or use it for advertising. There is no AI/LLM processing of your data at runtime.
You may request access, correction, deletion, restriction, or a copy (portability) of personal data, and you may object to processing. Most data is editable or deletable directly in the app by your organisation’s planner. For anything else, contact us (below).
Operational data is kept while your account is active and for a reasonable period afterwards for audit, then deleted on request or on account closure. Driver location trails are short-lived operational records.
Low Loader Logistics is a planning and dispatch tool for low-loader plant haulage. It helps you build a day, check loads, route HGVs, dispatch run sheets, track drivers and capture proof of delivery.
The Service is a planning aid only. Overweight checks, mileage, ETAs, drivers’-hours estimates, emissions and cost figures are estimates, not legal determinations or tachograph records. You remain fully responsible for verifying every load against the trailer plate, axle weights, gross combination weight, and the operator’s licence, and for compliance with drivers’ hours and all applicable law. We accept no liability for operational decisions made using the Service.
We aim for high availability but the Service is provided “as is” without warranty of uninterrupted operation. Planned maintenance and third-party outages (hosting, mapping, email) may affect availability.
Where a subscription applies, fees are billed per planner seat (see Billing in the app). You may cancel at any time; access continues to the end of the paid period. We may suspend accounts for non-payment or breach of these terms.
The Service is multi-tenant with strict isolation. Every record carries an organisation id, and database row-level security enforces that each request can only ever read or write its own organisation’s data — enforced in the database, not just the app. A driver additionally only sees their own moves.
Sign-in is passwordless via a one-time emailed code (OTP). There are two roles — planner (full office access) and driver (own moves only). Role and tenant are checked on every server request.
All traffic is encrypted in transit (HTTPS/TLS). Data at rest is encrypted by our hosting providers. Third-party API keys (mapping, email, billing) are held server-side onlyand never exposed to the browser.
The app is hosted on Vercel; the database and authentication on Supabase (PostgreSQL). Both are reputable providers with their own security and compliance programmes. Backups and point-in-time recovery are handled by the database provider.
In the event of a personal-data breach likely to result in a risk to individuals, we will notify affected organisations without undue delay and, where required, the ICO within 72 hours.
A DPA is available on request for organisations that require one for their own compliance.
We use a small number of trusted providers to deliver the Service:
We will keep this list current and give notice of material changes.
For privacy requests, a DPA, or any data-protection question, contact your account manager at Trinity Surfacing. Data-subject requests are actioned in line with UK GDPR timescales.
This page is provided for transparency and is not legal advice. Organisations should satisfy themselves that their own use of the Service meets their compliance obligations.
